Help & FAQ

Need help with EZMatch?

Here you can find short answers to popular questions about accounts, payments, safety and reporting. If you cannot find what you are looking for, you can always email support@ezmatch.dating.

Account & login

How do I create an EZMatch account?

Download EZMatch from the App Store or Google Play, open the app and follow the on‑screen instructions to sign in with your phone number, Facebook or Apple ID (on iOS).

Why do I need to be at least 18 years old?

EZMatch is an adult dating app. People under 18 are not allowed to use the service. We may close or restrict accounts that we believe belong to minors or that misrepresent age.

How can I delete my account?

Inside the app, go to Settings → Account → Delete account and follow the instructions. Once completed, your profile will be removed or anonymised according to our Privacy Policy.

Payments & subscriptions

How do I become a VIP user?

Inside EZMatch, open the Premium or VIP section and choose the plan that works for you. Purchases are processed through the App Store or Google Play and will show up on your store receipt.

How can I cancel a subscription?

Subscription management is handled by the App Store or Google Play. Go to your Apple ID or Google Play account settings, open Subscriptions and cancel EZMatch there. Your benefits will remain active until the end of the current billing period.

Safety & reporting

How do I report someone?

Use the report option inside the chat or on the profile of the user you want to report. Follow the prompts to tell us what happened. You can also email support@ezmatch.dating with details and screenshots.

How do I block someone?

The block option is available in chats and on profiles. When you block a user, they will no longer be able to send you messages or see your profile in recommendations.

Where can I read more about privacy?

For details on how we collect, use and store your information, please read our Privacy Policy and Child Safety page.